What are your delivery charges?
We offer free UK delivery ( 2 - 4 working days) including packing and postage
All delivery charges will be shown at checkout, before and after confirmation of your order. ( All prices include VAT at current rate ) We believe in business and there are no hidden charges in any part of our website. At awan scissors we never try to make any profit from postal charges.
When do you deliver?
Standard delivery is by Courier/ Royal Mail, within 2 - 4 working days of your order.
Signed for items are delivered within 2 - 3 working days. Signature required upon delivery.
Special next day delivery is delivered by Royal Mail within 2 working days.
International signed for items are delivered between 7 - 10 working days.
Where do you deliver?
We deliver to all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Delivery to addresses on islands or in remote areas of the UK mainland may take a little longer than our usual delivery times, with delays possible if you live in the following postcode areas: AB, BT, DD, GY, HS, IM, IV, JE, KW, PA, PH, PO30 - PO41, TR21 - TR25, ZE. If we believe that the delivery address you've given may not be not secure (for example, if it's a communal postal address or PO Box), we may contact you to make alternative arrangements.
What if I'm not in when you deliver?
Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn't in, postman / courier will leave a card confirming that they've tried to deliver your parcel and it will be held at your local post office. Please find help and advice at www.royalmail.com
What if only part of my order has arrived?
If there are any items missing from the order (as detailed in your order confirmation email), please contact our customer services at firstname.lastname@example.org or phone us on 00447717778534, so that we can sort this out for you.